POLICIES

I. Policies and General terms

FPT ONCALL is A software-based cloud PBX that offers the business-class Unified Communications solutions: audio calling, video calling, conference, instant messaging, WebRTC, sending files, images. The service is owned by FPT Telecom Joint Stock Company (FPT Telecom) – the leading company in telecommunications sector in Vietnam and its regions. Sales e-commerce website https://oncall.vn belongs under control of FPT Telecom Joint Stock Company, with the purpose of bringing cloud PBX to businesses, helping businesses to access and transform communication systems in the direction of flexibility, savings and all connections on one platform.

II. Terms and payment form

Customers have to use Bank Transfer method. Below is our Bank account information:

III. Terms for service installation

FPT will create an account and send the login link to the customer. FPT will provide a username and password for customers to use the service.

IV. Warranty and maintenance policy

The provided service is an online service, accordingly, no policies on warranty and maintenance are available. We guarantee the service quality set forth under the SLA.

V. Cancellation, return and refund

After registering for FPT ONCALL service, Customer shall not be allowed to cancel, change or be refunded in any circumstances.

VI. Privacy policy

For the purpose of ensuring safety for the website and privacy of customer’s information, FPT ONCALL regulates privacy policy applicable to individual customers and organizations when creating accounts on the website https://oncall.vn.

The term “You” used hereinafter refers to individual customers or organizations when accessing and using the service set forth on the website https://oncall.vn.

We keep the right to change, update, and supplement this policy at any time. The amended version shall come into effect at the time of an update. If You continue to use the website https://oncall.vn following an update to the privacy policy, You signify that You understand and accept to be bound by the Privacy Policy of FPT ONCALL.

CUSTOMER SUPPORT HOTLINE

1800 6973

TECHNICAL SUPPORT HOTLINE

1900 6973

FPT International Telecom Company Limited

Email: kinhdoanh.oncall@fpt.com.vn

Business Registration Certificate No. 0305793402 issued by the Department of Planning and Investment of Ho Chi Minh City on April 22, 2015.

HO CHI MINH CITY

Lot L.29B-31B-33B, Street Tan Thuan, Tan Thuan EPZ, East Tan Thuan Ward, District 7, HCM City, Vietnam.

HANOI

Floor 17-18 FPT Tower, 10 Pham Van Bach, Cau Giay District, Hanoi, Vietnam.

FPT International Telecom Company Limited

Email: kinhdoanh.oncall@fpt.com.vn

Business Registration Certificate No. 0305793402 issued by the Department of Planning and Investment of Ho Chi Minh City on April 22, 2015.

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